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Frequently Asked Questions

Organic Sauces

Where can I find Curtice Brothers organic sauces?
We are currently offering our products online on the following country sites:

Austria - www.curticebrothers.at
Belgium / France / Luxembourg / Netherlands - www.curticebrothers.eu
Germany - www.curticebrothers.de
Switzerland - www.curticebrothers.ch
UK - www.curticebrothers.co.uk

Alternatively, you can also find our products on Amazon.
Other than online, we are also available here.

Where are the ingredients from?
We sourced for our fresh ingredients from some of the best organic farms to maintain the best product quality.

How long do the organic sauces last?
Each sauce will have its expiration date marked clearly on the bottle. We recommend storing them in a cool place after opening and consume them within:
Ketchup - 3 to 4 weeks
Mayonnaise - 2 to 3 weeks
Mustard - 3 to 4 weeks

Do all sauces need to be refrigerated?
Yes, the sauces will last a little longer if our sauces are stored refrigerated after opening.

What allergens do Curtice Brothers organic sauces contain?
All of our sauces contain mustard or mustard seeds.
Since we produce other products on the same production line of mayonnaise, we have to make the note "May contain traces of soy, nuts and fish" visible to all our customers.

How much sugar is in the ketchup?
We only add 6% Sugar from Beet Sugar, this is much less than other Ketchups available in the market. The rest of the sweet flavour comes from real fresh Tomatoes and ripe Apples. Of course all the ingredients themselves contain glucose and/or fructose.

Why does the lid click on mustard even though it's not opened?
In short, it is because we are sometimes unable to fill under vacuum. However, we are already working on eliminating this problem as soon as possible. Rest assure that this product is still originally sealed.

If you are unsure, you should smell the mustard jar, see, and then taste it. Unless you find anything abnormal, you can consume the mustard.  

Payment and Ordering

What payment options are available in the online store?
We offer a wide variety of payment options including: Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Bancontact, iDEAL, Shop Pay and Sofort.

Have we forgotten a crucial option? Just send an email to ketchup@curticebrothers.com 

How can I redeem a voucher?
In the checkout window there is the possibility to redeem vouchers.
These are usually only one-off and only valid for a certain period.

How can I cancel an order?
If the order is not cancelled by 1 p.m. the following day, the package is unfortunately already being processed and cannot be cancelled. However do get in touch and we will do everything we can to help.
 
Why can't I complete my order?
Do make sure that you are at correct country site. 

Austria - www.curticebrothers.at
Belgium / France / Luxembourg / Netherlands - www.curticebrothers.eu
Germany - www.curticebrothers.de
Switzerland - www.curticebrothers.ch
UK - www.curticebrothers.co.uk

Otherwise, do double check your details, or you may also drop us an email to ketchup@curticebrothers.com


Delivery and Returns

Where do you deliver your products to?
You are currently in the UK site, we deliver to all of the UK. However, we do have specific sites that caters to delivery in different parts of Europe.

Austria - www.curticebrothers.at
Belgium / France / Luxembourg / Netherlands - www.curticebrothers.eu
Germany - www.curticebrothers.de
Switzerland - www.curticebrothers.ch
UK - www.curticebrothers.co.uk

How long does delivery takes?
Delivery typically takes 3-5 business days.

Can I return my purchase?
Returns is possible for orders with wrong products sent. However, we do not accept returns for products that have already been opened due to hygiene reasons.

Can I get a refund for my purchase?
Refund is on a case by case basis. If you would like to request for a refund, do drop us an email at ketchup@curticebrothers.com with your order number for a review.

For any feedback on delivery issues, please write to us directly at info@curticebrothers.com with your order number and enclose images of delivered sauces for our review.

Others

How can I unsubscribe from the newsletter?
You can do so within the newsletter itself. Should you have trouble unsubscribing; just send an email to info@curticebrothers.com

I would like to carry Curtice Brothers products in my shop. How can I do it?
Thank you for your interest in our products. Do reach out to us at ketchup@curticebrothers.com and we will get back to you within 3 business days.